If you’re looking for a leadership role with great benefits where you can make a measurable impact every day — shaping teams, building systems, and driving operational excellence for a fast-growing UK automotive brand — this is the opportunity you’ve been waiting for. At Carbon Accents, you won’t just manage operations… you’ll architect the systems that scale the company.
It is imperative that the person in this role embodies our values – great character, clear communicator, analytical expert and oozes operational excellence. You will be shaping the next stage of Carbon Accents growth and be part of one of fastest growing car styling companies in the UK. As our E-Commerce Operations Director, your leadership will touch every operational area — supply chain, customer service, logistics, processes, team performance, and cross-functional execution.
We’re looking for someone who leads with integrity, builds strong teams, and pushes for excellence in every detail. If you thrive on ownership, organisation, and high-level problem-solving, you will fit right in.
Despite the title, we will expect this person to work long hours, find and fix issues and build out new processes from scratch whilst training and building a team. You will be expected to be able to learn about new things quickly and have the skill and mindset to deliver to a high standard all the time.
This role is a blend of leadership, analytical, operational execution, and strategic oversight. You will work directly with the Directors to drive growth, operational scale and efficiency across the entire business.
You will own and lead (including but not limited to):
Team Development & Performance Leadership
● Build, mentor, and manage high-performing teams across operations, supply chain, listings, and customer service.
● Ensure each department has clear KPIs, accountability, and continuous improvement cycles.
● Identify training needs, develop competencies, and maximise each team member’s output.
Assisting and Supporting Directors
● Provide high-level insights, dashboards, and reports to guide strategic decisions.
● Troubleshoot issues and take ownership of operational challenges before they escalate.
● Act as the operational right-hand to Directors on matters related to growth, efficiency, and scale.
Customer Service Oversight
● Ensure the customer service team provides fast, reliable, and brand-aligned support.
● Oversee processes for complaints handling, escalations, and service recovery. Ensure customer experience remains consistent as operational volume grows.
General Operations & Logistics Leadership
● Oversee warehouse logistics, order fulfilment performance, carrier/supplier relationships, and SLA management.
● Improve shipping accuracy, speed, and cost-effectiveness.
● Ensure smooth day-to-day operations in line with company growth targets.
Operational Process Optimisation
● Review existing workflows and improve them for speed, accuracy, and efficiency.
● Implement systems that reduce errors, automate manual tasks, and improve profitability
● Create SOPs, scalable processes, and documentation to support company growth.
Supply Chain Oversight & Optimisation
● Oversee forecasting, purchasing, replenishment, inventory accuracy, and supplier performance.
● Strengthen relationships with suppliers and negotiate improvements around cost, lead time, or flexibility.
● Ensure stock availability while managing cashflow and inventory health.
Developing New Operational Capabilities
● Identify operational gaps and opportunities to expand Carbon Accents’ capabilities.
● Build new processes from scratch where needed (e.g., new logistics workflows, new supplier onboarding processes, new product launch pipelines).
● Lead cross-functional initiatives to open up new operational capacities.
Project Management of Key Initiatives
● Lead major operational projects end-to-end.
● Coordinate cross-functional teams, set timelines, monitor progress, and deliver outcomes.
● Ensure alignment with business objectives and Director-level priorities.
Marketing Oversight
● Oversee marketing agencies including Google, Meta, Klaviyo.
● Deep dive into KPIs, product level spend and budget optimisation.
Working hours
Bangladesh Time Zone: 12pm – 9pm
Essential Requirements
● Senior leadership experience in e-commerce operations for a 6 figure + (USD) revenue business
● Proven ability to build and develop teams across multiple departments.
● Strong process optimisation, systems thinking, and analytical abilities.
● Experience managing suppliers, logistics partners, and operational budgets.
● Strong project management capabilities with experience owning complex initiatives.
● Exceptional communication, organisation, and leadership skills.
● Strong analytical and numerical skills, good level of excel is essential
● Ability to work autonomously, make decisions quickly, and ensure high operational standards.
● Experience with Google Ads, Meta Ads
● Experience with Shopify, inventory systems, or ERP tools
● Fluent verbal and written English skills
● MBA preferred